If you require any other information on our international services that is not listed on this page, please contact our sales team by emailing us at:
- My country is not included in your delivery list. Can I still order from you?
Unfortunately, we are unable to arrange delivery to destinations that are not listed above. However, you are still able to order from us and arrange your own couriers to collect your goods from our distribution centre in Romford, UK. If you are ordering from a country outside the EU, UK VAT will be included in the final cost of your order, and any refund claims will need to be made from HMRC directly.
We are constantly working to add more delivery destinations to our list so please check again soon.
- Will I need to pay UK VAT and Import Duty?
Customers Within the EU
As a member of the EU, EEA or single market you are entitled to order goods without paying UK VAT or Import Duty if you enter valid VAT details for your business:
- VAT number
- Registered company name and address
VAT details must be provided before your order is placed; either during the registration process or at the checkout stage. Failure to provide these details before completing your order will result in non-refundable UK VAT being added to your order.
All VAT details will be verified before dispatch. If the VAT details you have provided fail verification, your order will be frozen pending the receipt of correct information. If you are still unable to give the correct VAT details, your order will be cancelled and an administration fee of £25 or 10% of your order (whichever greatest) will be charged.
Customers Outside the EU
We do not currently arrange shipping outside of the EU. However, it is possible for you to arrange for us to deliver to your UK mainland shipper:
- Place your order online, enter your shippers details as the delivery address
- At the checkout, confirm if you will provide us with a valid shipping certificate.
Ensure the following information is clearly displayed on such evidence:
- The supplier: NDA Toys
- The customer: Your business details
- The goods: This can be listed on the certificate or a copy of our dispatch note that has been validated by your shipper.
- The export destination
- The mode of transport and route of the export movement.
Please note that photocopy certificates of shipment are not normally acceptable as evidence of export, nor are photocopy bills of lading, sea-waybills or air-waybills (unless authenticated by the shipping or airline company).
You will need to confirm that you will provide us with the required documents at the checkout stage before your order can be zero rated. NDA Toys reserves the right to request and hold a deposit equal to the UK VAT for your order before your order is collected. Any deposit that is held will be refunded upon receipt of valid shipping documents. Failure to provide the UK VAT deposit when requested will result in your order being cancelled and refunded.
Shipping certificates must be provided within 21 days or dispatch.
- What are your delivery costs and shipping times?
Delivery costs and shipping times are automatically calculated online prior to order completion, depending on the size of your order and the destination. It is important to note that these costs exclude orders consisting mainly of extra-large, low-value items and heavy items such as books, paper, dough, swimming pools, bubbles and liquid filled products. For orders such as these, NDA Toys reserves the right to request additional delivery costs.
charged the outbound delivery rate before being resent or refunded. Any additional deliveries made for the same order will be charged an additional delivery fee.