If you require any other information on our international services that is not listed on this page, please contact our sales team by emailing us at:
- My country is not included in your delivery list. Can I still order from you?
Unfortunately, we are unable to arrange delivery to destinations that are not listed above. However, you are still able to order from us and arrange your own couriers to collect your goods from our distribution centre in Runcorn, Cheshire, UK.
We are constantly working to add more delivery destinations to our list so please check again soon.
- Will I need to pay UK VAT?
Customers Within the EU
As a member of the EU, EEA or single market you are entitled to order goods without paying UK VAT as long as you enter valid VAT and EORI details for your business and that we arrange delivery directly to you.
All VAT and EORI details will be verified before dispatch. If the VAT and/or EORI details you have provided fail verification, your order will be frozen pending the receipt of correct information. If you are still unable to give the correct details, your order will be cancelled and an administration fee of £50 or 10% of your order (whichever greatest) will be charged.
It is not possible to amend invoices or refund UK VAT after an order has been placed.
Customers Outside the EU and/or Arranging Their Own Export
We do not currently arrange shipping outside of the EU. However, it is possible for you to arrange for us to deliver to your UK mainland freight forwarder:
- Place your order online, enter your shippers details as the delivery address
- At the checkout, confirm if you will provide us with a valid proof of export as below.
Acceptable Proof of Export
You will normally be able to get the appropriate document from the freight forwarder, shipping company or airline you have used to transport the goods. It is important you confirm with your freight forwarder that they are able to provide you with vaild proof of export documents before placing your order.
You may only require one of the valid proof of export documents below depending on the mode of transport you have used:
- Sea waybills
- Air waybills
- PIM/PIEX International consignment notes
- Master Air Waybills or Bills of Lading
- Certificates of shipment (containing the full details of the consignment and how it left the UK)
- CMR : International Consignment Note
Ensure the following information is clearly displayed on such evidence:
- The supplier: NDA Toys
- The customer: Your business details
- The goods: This can be listed on the certificate or a copy of our dispatch note that has been validated by your shipper.
- The export destination
- The mode of transport and route of the export movement.
Please note that photocopy certificates of shipment are not normally acceptable as evidence of export, nor are photocopy bills of lading, sea-waybills or air-waybills (unless authenticated by the shipping or airline company).
You will need to confirm that you will provide us with the required documents at the checkout stage before your order can be zero rated. NDA Toys reserves the right to request and hold a deposit equal to the UK VAT for your order before your order is collected. Any deposit that is held will be refunded upon receipt of valid shipping documents. Failure to provide the UK VAT deposit when requested will result in your order being cancelled and refunded.
Valid proof of export documents must be provided within 30 days or dispatch.
- Will I need to pay Import Duty?
Destination country import duty is applicable to some products; we display commodity codes (HS Tariff), the country of origin,
the EU product duty rates and cost per unit to our product pages online. The EU duty information online is for your information only and is not included in our price.
EU duty rates for products sold via NDA Toys range between 0% and 12% with an average of less than 2.85% (This is correct on 13th January 2021)*.
We are currently unable to provide duty rates for countries outside of the EU, however the commodity codes remain the same and can assist you to look up the duty in the destination country. For more information and assistance, please discuss with the destination country's Customs authority.
- What are your delivery costs and shipping times?
Delivery times vary from approximately 4-10 working days depending on the destination. Our costs and shipping times are automatically calculated online prior to order completion, depending on several factors including the size of your order and the destination.
It is important to note that these costs exclude orders consisting mainly of extra-large, low-value items and heavy items such as books, paper, dough, swimming pools, bubbles and liquid-filled products. For orders such as these, NDA Toys reserves the right to request additional delivery costs.
charged the outbound delivery rate before being resent or refunded. Any additional deliveries made for the same order will be charged an additional delivery fee.
Conformity and Test Documents
Customers importing goods must be aware of the regulations in their own country. In regards to requested documents we can only provide the Document of Conformity - which will meet legal requirements for UK and EU standards. We are unable to assist with requests for additional documents or documents relating to standards outside of the UK and EU.