Delivery Information for UK Mainland Customers
International and Offshore Island customers, please visit our International customers page for more information on our delivery services.
Where do you deliver to in the UK?
We deliver all over mainland UK, including mainland Scotland.
Offshore islands such as Jersey and Guernsey, Northern Ireland and the Scottish Islands are excluded from our UK delivery service but are included in our international customers services.
What delivery services to you offer in the UK?
Unless you have requested a later date, all UK mainland orders are delivered within a maximum 3 working days. You will be notified by email upon dispatch of your order. Unless we inform you otherwise, once dispatched your order will be delivered the next working day. This excludes conditions that are beyond our control.
||For Orders Under £150 (ex VAT)
||For Orders Over £150 (ex VAT)
|3 Working Days
|Next Working Day
|Next Working Day Before 12pm
What if I’m not in?
If there is no one available to sign for your order, a second delivery attempt will be made the next working day. If there is still no one available to sign for your order, our couriers may attempt to contact you to arrange delivery. Orders that are undeliverable, e.g. because the address is incorrect or there has been no one available to sign for the order, will be returned to us. Orders returned as undeliverable will be charged at the outbound rate before being resent or refunded. If orders are to be resent, an additional delivery charge will apply.
Can I collect from you?
To be able to collect from us, you must be an existing customer that has made purchases from us in the past. When collecting for the first time, you will need to email us at firstname.lastname@example.org and provide proof of how the goods will be resold or evidence that you are part of a local authority, school. PTA. museum or charity organisation if the order is under £150 (excluding VAT). For orders over £150 (excluding VAT), such proof or evidence is not required.
If you have any additional queries regarding our delivery service, please email us at email@example.com