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Before contacting us, see if some of our Frequently Asked Questions can help!

Our contact details are below this FAQ section.

Unfortunately we are unable to provide any price lists or product data feeds. The only way to view and purchase our range is online. We understand that some businesses are only able to work with us if we can provide them our data as a CSV or feed, sadly we are unable to assist with this request.
No. Sadly we do not offer dropshipping. You can arrange for your order to be delivered to your customer; however, we do not split packs and carriage will be applicable for international orders and UK orders that are under our carriage free amount.
Delivery information
To order, simply register your account by completing the short form: New Customer
Then add the items that you require into your basket and procced to the checkout and complete the payment process with your credit or debit card.

  • We are an online distributor and that all orders need to be placed online
  • Our stock levels are live on our site. Items that are out of stock will be clearly marked.
  • It will not be possible to order items that are out of stock or to order more than we have available.
  • We are unable to provide any price lists or product data feeds.
  • We do not offer any additional discounts. We always offer our best price to all of our customers and this is the price online.
  • We do not offer credit facilities.
Delivery information: UK Mainland Customers | International Customers
Unfortunately, we do not have any additional information on due dates. All information available is show on our website.

Once signed in to your account, due dates will be shown on all product that are out of stock.
  • Yellow Box - Confirmed Date: The delivery is due on this date. (please note deliveries can sometimes be delayed or arrive early).
  • Red Box - Approximate Date: Delivery has not been confirmed but the this is an approximate due date.
  • Red Box - No Due Dates: We are waiting for information on this product. The due date is currently unavailble.
Get Notified When a Product Arrives Back in Stock:
Once you have logged into your account you will see a blue “Notify Me” button for products that are out of stock. Simply click this and an email will be set to you once the product has come back into stock.
You may need to be quick once you receive the email as all stock is sold on a first come basis and ONLY through our website.
We currently deliver to most countries within the EU.
For more information, including delivery for countries outside of the EU, click here more information.
    Document of Conformity:
  • This can be provided from the manufacturer for a product that you have purchased from us, but will strictly only be provided to customers with a minimum account spend of £800.00.
  • Please note that the Documents of Conformity provided will meet legal requirements. Sadly we are unable to amend these documents to meet any additional specific or special requirements set out by third parties. More infornation
  • It can take upto 3 weeks to receive the Document of Conformity if we do not hold them on file. It the event that you require the Document of Conformity before your order is shipped, please let us know as soon as you have placed your order by emailing sales@nda-toys.com and ask us to hold your order until we have received them.

  • Authorisation Letter:
  • We are unable to provide authorisation letters from manufacturers. However, we can provide a letter from us stating that we have supplied the product for resale and that you have authorisation from us to re-sell the product. The letter will strictly only be provided to customers with a minimum account spend of £800.00.

  • We do not provide any services to help sellers with third-party approval such as Amazon/eBay.
    Please check that this satisfies the criteria you require before purchasing the product from us.
We do not provide any services to help sellers with third-party approval such as Amazon/eBay including ungating, nor do we repond to requests for confirmation of purchases from any third party platforms.
Important: Returns will not be accepted for any issues related to third-party approval.
We can arrange for your order to be delivered directly to an Amazon fulfilment centre.
Simply place your order as normal online, adding instructions at the checkout in the Special Instructions For NDA. Please add “Amazon sending labels”. This will stop our warehouse dispatching your order without the labels and will also let them know to hold your order until you have sent the labels.
Please note that orders without the instructions will be dispatched automatically without labels being attached. And that we only attach labels to the outer cartons. We do not provide the service to attach labels to individual products.
Please ensure that the “Amazon sending labels” instruction is added to each individual order that you require delivered to an Amazon fulfilment centre.

Once you have placed your order, please email your labels to sales@nda-toys.com. We will arrange for the labels to be attached to your order. If your order contains multiple products that require specific labels on their cartons, please make sure this is clear in the email and labels you send.

  1. We are currently unable to provide the weights and dimensions of the items ordered. We understand that some businesses are only able to work with us if we can provide them weights and dimensions, sadly we are currently unable to assist with this request.
  2. We have found that despite Amazon not signing for individual deliveries, in the event of a claim where they claim items may not have been received, they request a POD that specifically shows the individual items being delivered. If we dispatch goods to an Amazon fulfilment centre, and we have confirmed delivery from the courier, we will be unable to process claims for shortages/losses or damages and though we will do our best, we may not be able to assist with their specific requests.
  3. We do not provide any services to help sellers with third-party approval such as Amazon/eBay.
Unfortunatley it is not currently possible to pre-order stock.
No. To maintain fairness for all our customers, we do not split packs or amend assortments. All items are sold in the assortment that we receive them from manufacturers.
Damaged items: We will never dispatch damaged boxes; damage is almost always caused during transportation. If a delivery is not received in good condition, the drivers POD (proof of delivery) must be signed stating the issue and the number of damaged boxes. If the delivery is signed without any comments it invalidates any claims for damages that can be made. If you have received a damaged item and have signed for the damage on the POD, please email us within 24 hours of receipt with images of the damages and the product code so that a claim can be raised.

Packaging damage: All items go through a delivery network with several points of handling before reaching you. As a result, there is the possibility of slight packaging damage to items and therefore, we do not raise refund claims in this instance. We will only raise claims for items that have severe packaging damage such as items that have been crushed out of shape and cannot be pushed back or items that have been torn/have a hole in them. Severe damage can only be caused if the outer packaging is clearly damaged in transit. To raise a claim for packaging damage, the delivery POD (proof of delivery) must have the damage noted on it and be reported to us withing 24 hours with clear images of each damaged item being claimed for.

Faulty items: We will happily refund products with emerged manufacturing faults purchased and claimed within a 30-day limit. If a fault emerges between 30 and 365 days of purchase, we reserve the right to have the product repaired if possible, and if not possible, we will issue a refund. To raise a claim, please email us with the product code, details of the fault and any applicable images.

Incorrect item: Please note that incorrect items do not include assortment variations and that assorted products may vary in waves, series and characters from the illustrations on the site. In the unlikely event that you have received an item that you have not ordered, please email us within 24 hours of receipt with images of the incorrect item and the product code. Once the error has been confirmed, we will arrange for the correct item to be sent to you where possible, and request the incorrect item be returned to us (we will cover the reasonable return cost of non-premium carriage). Where it is not possible to send out the correct items or if the cost of replacing the item is higher than the value of the incorrect item, we reserve the right to refund the item.

Unwanted items: We do not offer sale-or-return on products. However, if you have purchased items from us that are unwanted, please contact us and where possible, we will try to assist.
We get many requests from suppliers wanting to work with us, and sadly we do not answer them all individually. Please feel free to send details of your company or range to sales@nda-toys.com. If we have an interest or would like more details we will contact you.
We do not offer any discounts for bulk or large orders. We always offer our best price to all of our customers and this is the price online.
Yes. It is possible to place orders on a pro-forma basis and make payments by bank transfer. The feature will need to be activated on your account before you are able to use it. Please email us at sales@nda-toys.com with your company name, postcode and contact number if you would like the feature added to your account.
No. The only methods of payment that we currently accept are debit/credit cards or pro-forma bank transfers.
Sadly we do not have the facilities for viewing products or purchasing from us directly, therefore it is not possible to come to us and shop. The only way to order from NDA Toys is online via our website.
UK customers: Once your order has been dispatched, a Track Your Order link will appear on the My Orders page.

International Customers: We can obtain tracking information from our shippers, however depending on the destination country and time delays this can take a couple of days for the responses to be returned. Once your order has been dispatched, please allow 48 hours before contacting us for tracking information.

Contact us

Postal Address
If you prefer, you can write to us at:
55 - 56 Brindley Road
Runcorn
Cheshire
WA7 1PF