We are currently processing and dispatching orders as normal.
We are working tirelessly to overcome the unique challenges faced by our colleagues, customers and suppliers brought on by the unprecedented Covid-19 situation.
Customers may experience delays in responses to emails and communications that are non-urgent.
We kindly ask that you keep communications to a minimum during this period so that we can maximise our efforts on maintaining stock movement.
We have been warned by our couriers of possible delays to deliveries
. They have said that it is likely some areas of the country will experience a reduction in service levels due to Coronavirus-related absences and the necessity to prioritise deliveries when required to the essential service such as medical supplies.
Deliveries will continue so long as the delivery service in your country is still operational, but please expect possible delays.
Before placing your order, please ensure you can receive the shipments
we are despatching in your country. If you are unable to accept a delivery
, the order will likely be returned to us. We may therefore need to pass on the additional cost involved
back to you.
We hope you appreciate that the current situation is fluid and changes may occur that are beyond our control. We will continue to work with all of our customers to find solutions
to problems if and when they occur.
Signing for your delivery:
Despite the enforced Covid-19 social distancing, we have been told by our couriers that it is still a requirement for customers to check all deliveries upon receipt. Any shortages and/or damages must be noted by the driver before customers sign for the delivery or provide a name for the delivery to be signed off.
When signing for your order make sure of the following:
Thank you for your patience
- The signee checks and ensures the correct number of boxes are being confirmed on the driver's POD (proof of delivery). Failure to do so will invalidate any claims for shortages on your order.
- The signee checks for any damaged boxes and ensures that the number of damaged boxes are marked on the driver's POD before it is confirmed. Even if a box is slightly crushed, damaged or torn it is necessary mark this on the POD, as failure to do so will invalidate any claims for items with damage to their packaging.
- Customers notify us of any shortages within 24 hours of receipt and any damages must be reported within 48 hours of receipt.
NDA Toys Customer Service